Privacy Policy

1. General provisions

This Privacy Policy describes how TF Cargo (hereinafter — the "Company", "we") processes the personal data of visitors to tfcargo.com.ua and clients who request freight delivery services from China to Ukraine.

We are committed to protecting your data and process it in accordance with the Law of Ukraine "On Personal Data Protection" and other applicable legal acts.

2. What data we collect

We may receive the following categories of data:

• contact details: name, phone number, email, message submitted via the inquiry form;
• cargo data: description, weight, product type, delivery timeline (if provided by you);
• technical data: IP address, browser type, cookies, website page visit data;
• correspondence data: messages in Telegram, Viber, email, or phone inquiries.

3. Purpose of data processing

Personal data is processed for the following purposes:

• processing inquiries and calculating shipping costs;
• communicating with you regarding your order and cargo support;
• providing logistics, customs, and consulting services;
• improving website performance and service quality;
• compliance with legal requirements and protection of the Company's rights.

4. Legal basis for processing

Personal data is processed on the basis of your consent (including when submitting a form on the website), the necessity to perform a contract or take steps prior to entering into a contract, as well as the Company's legitimate interest in ensuring website operation and communication with clients.

5. Disclosure to third parties

We do not sell personal data. Data may be disclosed only to the extent necessary to provide services:

to logistics partners, customs brokers, and carriers — to organize delivery; to hosting providers and communication services (Telegram, etc.) — for website operation and inquiry processing; to government authorities — in cases provided by law.

All such recipients are required to ensure an appropriate level of data protection.

6. Data storage and security

Data is stored for the period necessary to provide services, fulfill contractual obligations, and comply with legal requirements. We apply organizational and technical measures to protect against unauthorized access, loss, or disclosure.

7. Your rights

You have the right to:

• know the sources of collection, location, and purpose of processing of your data;
• receive information about the conditions for granting access to data;
• request correction, updating, or deletion of incomplete or outdated data;
• withdraw consent to the processing of personal data;
• file a complaint with the Ukrainian Parliament Commissioner for Human Rights.

8. Cookies

The website may use cookies to ensure basic functionality, save settings, and analyze traffic. You may restrict or disable cookies in your browser settings; this may affect the operation of certain website features.

9. Policy changes

We may update this Privacy Policy. The current version is always available on this page with the date of the last update indicated.

10. Contacts

For questions regarding personal data processing, contact us at: info@tfcargo.com.ua, tel. +38 (050) 552-85-98.